Webex Dialog Brings Persistent, Agentic Customer Relationships to CX, Podcast
Telecom Reseller / Technology Reseller News

Webex Dialog Brings Persistent, Agentic Customer Relationships to CX, Podcast

B2Upper-intermediateOctober 7, 2026
  • Interview
  • Technology

By Doug Green “The AI agent can keep working on your behalf even after the conversation is over.” In this Technology Reseller News podcast recorded at WebexOne in Austin, Chang Chang, Senior Director and Head of Product for Webex CX Cloud Solutions, discusses Dialog and how Cisco sees agentic AI changing the customer experience. Dialog is designed to move customer service beyond isolated interactions and toward an ongoing relationship between a brand and a customer. Chang says the platform is built around four core ideas: long-range actions, persistent context, self-learning and easi...

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We're back here at WebX1 in Austin, Texas, and I'm here with my good friend, Chang Chang,

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0:00

Hey everybody, it's Doug Green and I'm the publisher of Technology Resolar News. We're back here at WebX1 in Austin, Texas, and I'm here with my good friend, Chang Chang, Senior Director and Head of Product for WebEx, CX Cloud Solutions, Chang,

0:30

thank you for joining me today. Doug, great to be here, thank you. So I'm so glad to be here at WebEx, WebEx One with Cisco and the WebEx team.

0:39

It's been a while, it's been a few months at least since the last time I think we talked to each other. But first of all, let's just set the stage. There's been some important announcements

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