FlexiLingo
Oura Uses AI to Measure Total Customer Experience in Real Time, Podcast
By Doug Green “The best survey is the one you don’t have to send.” In this Technology Reseller News podcast, John Moses, Vice President of Member Experience at Oura, explains how the company is using AI to develop a new customer experience metric called TCX — Total Customer Experience — designed to measure service quality continuously rather than relying primarily on traditional surveys. Oura is best known for its wearable ring, but Moses says the company also sees itself as a membership and healthcare business. Customers wear the device throughout the day, interact frequently with the O...
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AI and sell it under your own brand. I'm phone Bill with PONAI.
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Is this episode right for you?
B1 · Intermediate
Fine if you can follow simple news
- 81% of the words are B1 or easier.
- 176 words a minute: natural, fairly fast speech.
- 65 harder words (B2 and up) in the whole episode.
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The opening of the episode. The whole transcript is in the player.
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Looking for an AI solution you can actually call your own? White Label upon AI and sell it under your own brand. I'm phone Bill with PONAI. Hey everybody it's Doug Green and I'm the publisher of Technology Reseller News and this is a little bit of a different podcast for us. I'm very
pleased to have with us today John Moses who's the vice president of membership experience at Aura. John thank you for joining us. It's great to be here. Thanks Doug. So we should clarify right from the beginning because I think some of the readers are going to be like is that Aura? Aura? Is that the Aura that I've got on my finger? Is that the Aura? Yes it is.
So tell us a little bit about Aura. I think a lot of people are there are probably many people that are members of your service. But I think many people have just simply seen the ring. Define what you are.
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