New Castle County Uses Webex AI Agents to Expand Access and Reduce Wait Times, Podcast
Telecom Reseller / Technology Reseller News

New Castle County Uses Webex AI Agents to Expand Access and Reduce Wait Times, Podcast

B2Upper-intermediateOctober 8, 2026
  • Interview
  • Technology

By Doug Green “The AI agents are handling the repetitive questions, and our employees can spend more time on the complex issues.” In this Technology Reseller News podcast recorded at WebexOne, George Hantzandreou of New Castle County Government in Delaware discusses how the county is using Webex AI Agents to improve constituent services, reduce wait times and give employees more time for higher-value work. New Castle County serves more than 500,000 residents through approximately 2,000 employees and dozens of locations, including libraries, public safety, community services and other county operations. The county has used...

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We're back here at WebX1, Cisco WebX1, beautiful Austin, Texas, and I'm with George Anzadreo

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0:00

Hey everybody, it's Doug Green and I'm the publisher of Technology Resolar News. We're back here at WebX1, Cisco WebX1, beautiful Austin, Texas, and I'm with George Anzadreo who is with Newcastle County Government. George, thank you very much indeed for joining me.

0:29

Good to be here, Doug. So I always like doing this. We actually, you know, it's great to talk to the vendors. It's great to talk to Cisco and WebEx and the experts.

0:37

It's even better to talk to the actual customers and users. Before we dive in, what is Newcastle for folks that don't know where Newcastle is? Where is that? Newcastle County is the biggest county in Delaware, public sector.

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