Emergencies and problems

the sentences that have to arrive without thinkingA2

In one line

In France 112 is the European emergency number and works from any phone — and the first thing to say is where you are, not what happened.

Emergency numbers

NumberFrenchForPronunciation
15le SAMUmedical emergency/lə sa.my/
17la policepolice/pɔ.lis/
18les pompiersfire brigade/pɔ̃.pje/
112le numéro européeneverything — from any phone/lə ny.me.ʁo ø.ʁo.pe.ɛ̃/
114—for deaf callers, by text

Nouns

FrenchPronunciationEnglish
l'urgence (f.)/yʁ.ʒɑ̃s/emergency
les urgences (f. pl.)/yʁ.ʒɑ̃s/A&E department
l'accident (m.)/ak.si.dɑ̃/accident
le secours/sə.kuʁ/help, rescue
l'aide (f.)/ɛd/help
l'ambulance (f.)/ɑ̃.by.lɑ̃s/ambulance
les pompiers (m. pl.)/pɔ̃.pje/firefighters
la police/pɔ.lis/police
le commissariat/kɔ.mi.sa.ʁja/police station
la plainte/plɛ̃t/formal complaint
le vol/vɔl/theft
le voleur/vɔ.lœʁ/thief
l'incendie (m.)/ɛ̃.sɑ̃.di/fire
la fuite/fɥit/leak
la panne/pan/breakdown
le témoin/te.mwɛ̃/witness
le blessé/blɛ.se/injured person
la victime/vik.tim/victim
le danger/dɑ̃.ʒe/danger
la sortie de secours/sɔʁ.ti də sə.kuʁ/emergency exit

la victime is always feminine, even for a man: Il est la victime.

Three cognates that go wrong in an emergency.

Looks likeActually means
prévenirto warn, to let someone know — not to prevent (empêcher)
la fuitea leak — and also a getaway
l'incendiea fire in the destructive sense; le feu is fire in general

prévenir is the one that matters. Prévenez la police means call the police, not stop them. Hearing it as "prevent" reverses the instruction.

Verbs

VerbPronunciationEnglish
appeler/a.pə.le/to call
aider/ɛ.de/to help
secourir/sə.ku.ʁiʁ/to rescue
avoir besoin de/a.vwaʁ bə.zwɛ̃ də/to need
se blesser/sə blɛ.se/to get hurt
tomber/tɔ̃.be/to fall
perdre/pɛʁdʁ/to lose
voler/vɔ.le/to steal
porter plainte/pɔʁ.te plɛ̃t/to file a complaint
déclarer/de.kla.ʁe/to report, to declare
prévenir/pʁev.niʁ/to warn, to notify
s'échapper/se.ʃa.pe/to escape
éteindre/e.tɛ̃dʁ/to put out, to switch off
évacuer/e.va.kɥe/to evacuate

Adjectives

MasculineFeminineEnglish
urgent /yʁ.ʒɑ̃/urgente /yʁ.ʒɑ̃t/urgent
grave /ɡʁav/grave /ɡʁav/serious
blessé /blɛ.se/blessée /blɛ.se/injured
inconscient /ɛ̃.kɔ̃.sjɑ̃/inconsciente /ɛ̃.kɔ̃.sjɑ̃t/unconscious
dangereux /dɑ̃ʒ.ʁø/dangereuse /dɑ̃ʒ.ʁøz/dangerous
perdu /pɛʁ.dy/perdue /pɛʁ.dy/lost
volé /vo.le/volée /vo.le/stolen
cassé /ka.se/cassée /ka.se/broken

Set phrases

The most urgent

FrenchPronunciationEnglish
Au secours !/o sə.kuʁ/help!
Aidez-moi !/ɛ.de mwa/help me!
Appelez une ambulance !/a.ple yn ɑ̃.by.lɑ̃s/call an ambulance!
Appelez la police !/a.ple la po.lis/call the police!
C'est urgent./sɛt yʁ.ʒɑ̃/it's urgent
Il y a eu un accident./i.lja y œ̃n ak.si.dɑ̃/there's been an accident
Quelqu'un est blessé./kɛl.kœ̃ ɛ blɛ.se/someone is hurt
Attention !/a.tɑ̃.sjɔ̃/look out!

At the police station

FrenchPronunciationEnglish
Je voudrais porter plainte./ʒə vu.dʁɛ pɔʁ.te plɛ̃t/I'd like to report a crime
On m'a volé mon sac./ɔ̃ ma vo.le mɔ̃ sak/my bag has been stolen
J'ai perdu mon passeport./ʒe pɛʁ.dy mɔ̃ pas.pɔʁ/I've lost my passport
Ça s'est passé où ?/sa sɛ pa.se u/where did it happen?
Ça s'est passé quand ?/sa sɛ pa.se kɑ̃/when did it happen?
Je ne parle pas bien français./ʒə nə paʁl pa bjɛ̃ fʁɑ̃.sɛ/my French isn't good
Est-ce qu'il y a un interprète ?/ɛs ki.lja œ̃n ɛ̃.tɛʁ.pʁɛt/is there an interpreter?
Je voudrais contacter mon consulat./ʒə vu.dʁɛ kɔ̃.tak.te mɔ̃ kɔ̃.sy.la/I'd like to contact my consulate

Traps

TrapExplanation
Au secours !, not Aide !The shout for help is always Au secours.
les urgences is pluralThe A&E department is always plural.
la victime is feminineEven for a man.
On m'a volé mon sacThe natural structure — not Mon sac a été volé. French prefers on. See passif.
porter plainte takes no articleNot porter une plainte.
prévenir means to notifyNot to prevent — that is empêcher.
112 works from any phoneEven with no SIM and no credit.

Sentences to know by heart

five sentences for a moment with no time to think

Under stress, a second language becomes much harder to reach. These five should be stored as single units, not built word by word:

1. Asking for help

Au secours ! J'ai besoin d'aide.

2. Stating the situation

Il y a eu un accident. Quelqu'un est blessé.

3. Giving your location

Je suis à [address]. C'est près de [landmark].

4. Flagging the language problem

Je ne parle pas bien français. Vous parlez anglais ?

5. Asking them to slow down

Plus lentement, s'il vous plaît.

And on a 112 call the operator asks these three, in this order:

FrenchMeaningPronunciation
Où êtes-vous ?where are you? — the important one/u ɛt.vu/
Que s'est-il passé ?what happened?/kə sɛ.t‿il pa.se/
Combien de personnes ?how many people?/kɔ̃.bjɛ̃ də pɛʁ.sɔn/

So give the address before anything else. If the call drops, that alone is enough to send help.

One piece of good news. 112 operators in France usually speak English, and asking is entirely normal — Vous parlez anglais ? costs two seconds and is never held against you. But say the address in French first, because street names read in an English accent are the part that gets misheard. See chiffres-a-loreille for the numbers.

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