FlexiLingo
Who’s to Blame for Bad Customer Service?
- Business & money
A $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service, training and who bears the brunt of bad retail experiences. In this episode, senior correspondent Sheena Butler-Young is joined by Jessica Kwon, who recently examined why poor customer service remains so pervasive across retail, and retail editor Cathaleen Chen, who spearheaded BoF’s coverage of the world’s best independent stores. Together, they explore wh...
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into our most popular BOF professional stories
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Is this episode right for you?
B2 · Upper-intermediate
Comfortable if you already follow TV news
- 74% of the words are B1 or easier.
- 167 words a minute: natural, fairly fast speech.
- 157 harder words (B2 and up) in the whole episode.
Transcript
The opening of the episode. The whole transcript is in the player.
harder words (B2+)
Hello and welcome to the Debris from the business of fashion where each week we doubt into our most popular BOF professional stories with the correspondents who created them. I'm senior correspondent Sheena Butler Young.
The American Idol winner Kelly Clarkson is no stranger to the spotlight, but recently the singer and talk show host went viral for something that had nothing to do with her music.
Clarkson recently took to ex to share an in-store experience that she said left her feeling like Julia Roberts and Pretty Woman. The singer said she was treated
That was the opening. The rest of the episode (28 min) is in the player: every word clickable, with translation, saved words and flashcards.
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