Putting People and Process Before Technology with Todd Dailey
Agency Nation Radio

Putting People and Process Before Technology with Todd Dailey

B2Upper-intermediateOctober 7, 202617 min
  • Interview
  • Business & money

On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in in Indianapolis, Indiana. Dailey takes a people-first approach to technology, prioritizing people, then process, and finally technology. He believes that employees who have the right support and resources are better positioned to deliver a positive client experience. That’s why he places greater emphasis on building effective processes than on the technology itself, ensuring employees have the tools and support they need to succeed. “Technology should come last because it only magnifies the quality of the process underneath it,” Dailey says. “If the p...

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creating new processes based on what some of your most successful, you know, people

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0:00

Whether it's you're making adjustments to processes based on that feedback, or you're creating new processes based on what some of your most successful, you know, people in that particular role are doing, it's still very central to how they're operating. And in technology, I think falls right on that.

0:17

The famous Bill Gates quote that I love is, technology will magnify the quality of your process. Right. So if it's a really bad process, then technology is going to make it probably five times worse

0:28

and it's going to be that much more painful. If you've got a good process that's very informed and built on that foundation of feedback from the team, then it's going to multiply the quality of that

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