UponAI Gives MSPs a Telecom-Native Path into Voice AI, Podcast
Telecom Reseller / Technology Reseller News

UponAI Gives MSPs a Telecom-Native Path into Voice AI, Podcast

B1IntermediateOctober 9, 2026
  • Interview
  • Technology

By Doug Green “We are our partners. We’ve seen what they see, and we built the platform around those real-world problems.” In this Technology Reseller News podcast, Bill McClain and Jody Gonzalez of UponAI explain how the company is approaching voice AI from a telecommunications-first perspective, giving MSPs a way to add AI agents without forcing customers onto a specific phone platform. UponAI connects to existing PBXs through SIP extensions, allowing AI agents to work inside the customer’s existing telephony environment. That is important for MSPs serving customers with mixed, l...

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0:00

Hey, everybody, it's Doug Green and I'm the publisher of Technology Resolar News and we're back with Bill, phone Bill McLean of Apon.ai. Bill, thank you for joining me again. Sure.

0:21

And we also have Jodi Gonzalez also with Apon.ai. Jodi, thank you for joining me. Thank you. Well, we're here to talk about upon AI if you've been watching the TR podcasts over the last few weeks

0:34

You have probably seen some advertisements some bumpers actually at the beginning and ending of a lot of our podcasts With Bill talking about per second billing white labeling and some other unique features of but upon AI So today we're just doing a quick podcast to learn more about this. So first of all, what is upon AI? So we are a AI voice platform, specifically structured around UCAS platforms and being

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