51. Il cliente quasi mai ha ragione: Il lato oscuro del servizio clienti in Italia.

[B1/C1] In the US or many parts of the world, "the customer is always right." But in Italy? The customer is almost never right! If you’ve ever ordered a coffee mid-meal or asked for parmesan on seafood, you might have met the fierce, proud resistance of an Italian waiter. In this second conversational episode with Eric, we explore the "dark side" of Italian customer service. From restaurants to electricians, we analyze why Italians don't always try to expand their business by bowing to the client, and how to protect yourself when dealing with local professionals. In this ep...