FlexiLingo
The consumer experience is getting worse even as everything is getting more expensive. AI agents could make things better... or much, much worse. This episode was produced by Ariana Aspuru, edited by Jolie Myers, fact-checked by Gabriel Dunatov, engineered by David Tatasciore and Bridger Dunnagan, and hosted by Sean Rameswaram. A stock art photo of a furious woman on the phone. Photo by Antonio Guillem via Getty Images. Listen to Today, Explained ad-free by becoming a Vox Member: vox.com/members. New Vox members get $20 off their membership right now. Transcript at vox...
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- 174 words a minute: natural, fairly fast speech.
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The specific kind of rage you feel when you have to deal with customer service.
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Is this episode right for you?
B1 · Intermediate
Fine if you can follow simple news
- 79% of the words are B1 or easier.
- 174 words a minute: natural, fairly fast speech.
- 119 harder words (B2 and up) in the whole episode.
Transcript
The opening of the episode. The whole transcript is in the player.
harder words (B2+)
On today's explain from Vox, we're going to talk about rage. The specific kind of rage you feel when you have to deal with customer service. There was one woman who had tried to get a prescription from CVS and had to travel somewhere and tried to get a transfer.
She ultimately wound up just sort of having three different relatives try to pick it up in three different states. I've been talking to a lot of people who are having a hard time dealing with their parents' estates to the point where they do things like book a chunk of time every
Friday to get on the phone and yell at people. I can't go to a party right now and bring up this subject without seven people being like, oh my God, let me tell you about how this company screwed me over and that one screwed me over.
That was the opening. The rest of the episode (25 min) is in the player: every word clickable, with translation, saved words and flashcards.
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