Killing the Playbook with Agentic AI with Allan Alford and Tom Findling

SOAR promised to close the loop in the SOC and fell flat. Agentic AI is finally delivering what a decade of playbooks couldn’t. In this episode, Ron sits down with Allan Alford, SVP at NTT Global Data Centers, and Tom Findling, co-founder and CEO of Conifers.ai. They cover why static playbooks broke under real-world conditions and how agentic systems are flipping the SOC operating model. They get into hallucination guardrails, human-on-the-loop versus human-in-the-loop, and the QR-code phishing investigation an agent solved on its own without being told how. The conversation closes on trust thresholds, th...