How to Deal with Difficult People
The Look & Sound of Leadership

How to Deal with Difficult People

B2Upper-intermediateSeptember 3, 202628 min
  • Relationships & psychology

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad. Tools and concepts in this episode: “People are doing their best” embodies acceptance, and acceptance creates better outcomes. Quiet cycles of doubt by: Clarify what exactly are you upset about;Identify what you feel about having those feelings;Decide what action you want to take...

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Sentence 3 of 12 · 0:05

A word before we begin.

, .

I'm going to call him Ken.

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B2 · Upper-intermediate

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The opening of the episode. The whole transcript is in the player.

0:00

Hey everyone, Tom here. A word before we begin. I am currently coaching a guy, a vice president. I'm going to call him Ken.

0:09

Ken's highly visible. He has a huge team. He's got junior people on his team. He's got senior people on his team.

0:16

The team's output is really watched very closely by the executive committee. He's got a lot of eyeballs on him. And when things are going well, he loves it. But when things are not going well, he suffers.

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