American Express Global Business Travel, referred to as Amex GBT
Tech Talks Daily

American Express Global Business Travel, referred to as Amex GBT

B2Upper-intermediateSeptember 6, 202630 min

How much control would you hand to an AI agent when the result is a real flight, a real hotel, and a meeting you cannot afford to miss? In this episode of Tech Talks Daily, I speak with Evan Konwiser, Chief Product and Strategy Officer at American Express Global Business Travel, about the role AI can play across search, booking, disruption support, expense management, and the wider managed travel experience. Evan begins with a problem many travelers already recognize. Buying a ticket has become far harder than choosing a departure time and airline. Travelers now...

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travellers consider arranging work trips just too difficult. So I want to discuss how AI can

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traveller choice and access to experienced human advisors when we need them the most.

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0:00

What happens when AI can re-book your cancelled flight? Prepare an expense claim? And even predict disruption before your journey even begins? While anyone who has raced through an airport, wrestled with their travel policy, or discovered a forgotten receipt at the bottom of a bag, you will know that business travel contains

0:27

plenty of avoidable friction. Today I'm joined by the Chief Product and Strategy Officer at Amex GBT. I want to learn more about research from Ipsos found that 4 in 10 Gen Z business travellers consider arranging work trips just too difficult. So I want to discuss how AI can maybe simplify searching, booking, disruption support and expenses while also preserving the

0:57

traveller choice and access to experienced human advisors when we need them the most. So my guests will explain why trust will determine how much authority people will give an AI agent, and why corporate travel has an advantage over consumer travel, and why early agentic booking experiences, if done incorrectly, can take longer than the more familiar tools.

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