BEP 409 – Quality Control 2: Customer Service

https://traffic.libsyn.com/secure/bizpod/BEP409-Quality-Control-2.mp3 Welcome back to Business English Pod for today’s lesson, the second in a two-part series on quality control. In this lesson, we’ll focus on quality control for customer service. For companies that sell products, quality control is critical. Not just for ensuring consistency, safety, and reliability, but for meeting customers’ expectations. When customers buy from your company, they’re thinking about more than just the product itself. They’re thinking about how well you serve them. Customer service involves a huge range of activit...