FlexiLingo
Most people think they're good listeners. After all, they stay quiet, make eye contact, and let the other person finish speaking. But truly connecting with someone requires more than simply hearing their words. One of the most powerful—and overlooked—communication skills is validation. Validation doesn't mean agreeing with someone. It doesn't mean approving of their behavior or telling them they're right. It means helping people feel heard, understood, and acknowledged. And when that happens, conversations change dramatically. Defensiveness drops. Trust grows. Relationships strengthen. According to Michael Sorensen, many of the conflicts and frus...