AI, Voice, and the Future of Contact Centers with Zendesk

What happens when customer service moves beyond answering questions and starts anticipating needs, coordinating actions, and resolving problems with AI? And what does that mean for the future of the contact center? In this episode of Tech Talks Daily, I'm joined by Jonathan Barouch, Vice President and General Manager of Contact Center at Zendesk, to discuss the company's vision for the next generation of customer experience following the integration of Local Measure into the Zendesk platform. Jonathan explains why the contact center is entering a new chapter, where AI is becoming part of every interaction...