How Room & Board Uses Technology to Keep Customer Experiences Personal

Recorded at Cisco Live, this episode features Mark Broderick, Senior Network Engineer at Room & Board. This furniture retailer has built its reputation around design expertise, long-term customer relationships, and personalized service. While many retailers focus on transactions, Room & Board takes a different approach, helping customers make decisions about products they may live with for years or even decades. During our conversation, Mark explains how technology is helping the company meet customers wherever they are. Whether someone visits a showroom, works with a designer remotely, or schedules a virtual consultation from home, the goal remains the same...