Conversational AI: Hype, Limits & Human-Centred Design (With Peter Swimm)-Ep #197

Peter Swimm breaks down why so many AI bots still miss the mark—and what it really takes to build automation that works for people, not just systems. About the Episode: In this episode, Marc is joined by Peter Swimm, a leading expert in conversational AI and the founder of Toilville, to break down where automation and chatbots are actually delivering value—and where they’re falling short. Peter shares his early experiences with chatbot frameworks, including his time leading product at Botkit and Microsoft, and explains how AI went from scripted FAQ bo...