FlexiLingoI cant repeat the tests.
مكتملHi,
I mainly use FlexiLingo for CELPIP Speaking, but the recording often captures only one sentence or doesn’t work properly. I also can’t retake the practice test.
My subscription was charged automatically for a second time, but if test retakes aren’t possible, I will cancel. I’ve recommended FlexiLingo to several people who purchased it, but I’ll also let them know if this issue isn’t resolved.
Please let me know how this can be fixed.
Thank you, Paris
تعليق (3)
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Hi Paris,
Good news: the new version of the FlexiLingo iPhone app is now on the App Store, with the same fixes that are already live on the website, including retaking a practice test.
We also added something new because of your report. Your CELPIP Speaking results now include your own recording for every task. You can play it back and check that your whole answer was captured. It is also a good way to hear yourself speak and notice what you want to improve, like pauses, pronunciation, or ideas you left out.
Please update the app from the App Store and give it another try. If anything still does not work as expected, tell us here and we will look at it right away.
The FlexiLingo Team
Hi Paris,
A quick update on the iPhone app: we have prepared a new version for the App Store, and it fixes the problems you ran into. We will let you know here as soon as it is published. Apple's review usually takes a few days.
In the meantime, these fixes are already live on the website (flexilingo.com), including retaking a practice test.
The FlexiLingo Team
Hi Paris,
We are truly sorry. You pay for Pro, you recommended us to friends, and the part of FlexiLingo you rely on most did not work for you. That is not acceptable, and we apologise.
We looked at your recent CELPIP Speaking practice sessions and can confirm what you described. Most of your spoken answers were not captured, so your scores were based on only one sentence, or on nothing at all. The problem was on our side. It says nothing about your speaking.
To make up for the time this issue affected your practice, we are extending your Pro subscription by two months, free of charge. You will not be charged for that period.
Our development team is working on the fix right now, and it is our top priority. We are also looking into why you couldn't retake the practice test. We will reply here as soon as both are fixed, so you can get back to practising with scores you can trust.
Thank you for your patience, and for recommending FlexiLingo to your friends. It means a lot to us.
The FlexiLingo Team