Who’s to Blame for Bad Customer Service?
The Business of Fashion Podcast

Who’s to Blame for Bad Customer Service?

B2中高级2026年10月14日29分钟
  • 商业与财经

A $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service, training and who bears the brunt of bad retail experiences. In this episode, senior correspondent Sheena Butler-Young is joined by Jessica Kwon, who recently examined why poor customer service remains so pervasive across retail, and retail editor Cathaleen Chen, who spearheaded BoF’s coverage of the world’s best independent stores. Together, they explore wh...

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0:00

Hello and welcome to the Debris from the business of fashion where each week we doubt into our most popular BOF professional stories with the correspondents who created them. I'm senior correspondent Sheena Butler Young.

0:37

The American Idol winner Kelly Clarkson is no stranger to the spotlight, but recently the singer and talk show host went viral for something that had nothing to do with her music.

0:50

Clarkson recently took to ex to share an in-store experience that she said left her feeling like Julia Roberts and Pretty Woman. The singer said she was treated

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