Life in the rage economy
Today, Explained

Life in the rage economy

B1中级2026年10月30日25分钟
  • 商业与财经

The consumer experience is getting worse even as everything is getting more expensive. AI agents could make things better... or much, much worse. This episode was produced by Ariana Aspuru, edited by Jolie Myers, fact-checked by Gabriel Dunatov, engineered by David Tatasciore and Bridger Dunnagan, and hosted by Sean Rameswaram. A stock art photo of a furious woman on the phone. Photo by Antonio Guillem via Getty Images. Listen to Today, Explained ad-free by becoming a Vox Member: vox.com/members. New Vox members get $20 off their membership right now. Transcript at vox...

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The specific kind of rage you feel when you have to deal with customer service.

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On today's explain from Vox, we're going to talk about rage. The specific kind of rage you feel when you have to deal with customer service. There was one woman who had tried to get a prescription from CVS and had to travel somewhere and tried to get a transfer.

0:20

She ultimately wound up just sort of having three different relatives try to pick it up in three different states. I've been talking to a lot of people who are having a hard time dealing with their parents' estates to the point where they do things like book a chunk of time every

0:35

Friday to get on the phone and yell at people. I can't go to a party right now and bring up this subject without seven people being like, oh my God, let me tell you about how this company screwed me over and that one screwed me over.

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