Ep #170. How Triage Questions Build Connection with Every Caller
Dental Business Mastery Podcast

Ep #170. How Triage Questions Build Connection with Every Caller

B1中级2026年5月4日16分钟

Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door. Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight away. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena...

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And Amina and myself, when we move through call recordings, it's really brought home

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0:00

You are listening to the Dental Business Mastery podcast where you discover management insights and strategies for your successful dental practice. There are also interviews with key people in the industry who have advice and services to help you and your team achieve great success.

0:21

Welcome to this episode of the Dental Business Mastery podcast. I'm Julie Parker, your host for today. And today I wanted to talk about triage questions. These are the questions that we ask over the phone to dental patients as receptionists.

0:39

And Amina and myself, when we move through call recordings, it's really brought home to us just how important those triage questions are and what a magnificent rapport builder they are. And so I'm talking about not just new patients, but also existing patients of your practice

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